Topic summary and audio recording

SUMMARY 

My experience in call center was fantastic because you find different branches as hotel reservation,  travel agency, sell goods and products , but in my opinion the most imports thing is what call center is? And how works it?, I still remember my answer about CC that is a place where you can offer a service in different branches but the staff who work there need to receive a training in order to acquire skills to manage the situation when is in coming or outgoing telephone, also call center is a stressful job but interesting because you learn new term you don’t know and your English level increase surprisingly, using open and close questions to get detail about the customer. On the one hand, idioms are part of American´s life, also is the best way as we can improve our skills, call centers are not the exceptions they are involved in this kind of expressions, sometimes we´ll receive a call and we will dealing with different people around the world who use idiomatic expression and we need to discover the meaning of the message to respond immediately without a wrong answer, this kind of expression is used frequently with friends, on the street and wherever you go. On the other hand, predicting customer is an excellent reading and it have been I great teaching in my personal life and is an issue that live people around the world , I consider the customer is always right because if you want to sell or offer a service, firstable you need to listening, then take the control about the situation to overcome boundaries and the consumers are chairman of the companies to get incomes using predicting as strategy to sell their products identifying the buyer needs because every company before to launch a product or service they make a market study to see how affordable and well accepted a product will be and get benefits to get an excellent income.

In addition, I think is interesting read about company’s policies because rarely we know about refund policies and maybe in one opportunity we have been victims of fraud in the purchase of a product, all companies look persuading the consumer as seller´s strategy to win and get incomes. They look ways how shoppers buy a product although they don't need it... Each company possess it selling policies to get the shopper become a consumerist of a product offering of a low price that at the end always get paying the real price. Nevertheless, time is money is another reading which contains a great meaning in the American people increasing the valuable resource, as doing the things quickly as possible better than other; they think spend their time adding effort to get a good result producing money quickly as possible. American people has this expression as part of theirs life , if you don’t have money you never will be a happy person but if you have money and God as a centre of your life you will a realized person in all areas of your life, as a result of, handling an angry caller in the call center was the final complement among the rest of all readings  being very useful because I learnt five steps (listening, remain calm, repeat information, avoid the hold button and make the caller happy ) taking account this steps I will get a good development in the job although , if we work in a call center, we´ll find with difficult customer and we must deal with them, but sometimes we´ll need to put in the place of the customer to understand better the situation and solve the problem, also, I think is important keep on calm when you have an angry customer to reach patience, although we have the opportunity to know different sceneries in the call center world.