self- assessment and Course paper work- call Center

Hi guys!!... My name is Ever Omar Fernandez . In this opportunity I going to share information about my practice and assignment about call center course. I hope this information be interesting for you, if you can let me a comment please

SELF ASSESSMENT

At first, call center course is a good option to learn technical vocabulary in a different way because of in nowadays we live in a demanding society that choose the best profile with high skills and competence to get a job. In this opportunity I pretend describing three important moments in this course: attendance, participation and score as a self-assessment.

During this course, I have had a good experience learning new vocabulary about call center through teaching strategies used by the teacher in charge of Carlos. I think Carlos is a good teacher and he knows to gets students attention. My attendance during this call center course was excellent. There are many reasons that demonstrates that I have been done a good performance. I have always been on time in class, listening and taking notes about new things I don’t know, including my attendance in the WhatsApp group as the blog and I think I am the student who take account each reading in the blog. Moreover, all classes have been interesting, each instruction and each word is a new useful knowledge for me, I think I got involved during whole class.

For another hand, my participation was excellent in the blog because I got to learn and comment about each reading posted in the blog, the most important thing is I acquired a new focus about the course and I could understand, what call center is? Also I asked question about interesting things I considered useful, and sometimes I gave my opinion about some topics during the learning process. Consequently, I had the opportunity to explain about the topic CC´s crew and I was recorded by my classmates, it really was a good experience as the practice in the call center lab looking addresses about different places in U.S.A.

However, my score during this call center course is approved up 90% because I considered I have completed each assignment on time although I need invest part of my nap´s hours to be a responsible student with good qualities that in my opinion I should improve as my proficiency in the acquisition of a foreign language as English. Finally, call center course is a good option for me and I´d like to work in one of them for many reason, although I know that I need acquire a lot of vocabulary related call center areas indeed in a demanding society where gets a job those people who possess a perfect profile with the better skills and competences

Written by Ever Omar Fernandez 

Call Center

Talk about call center is a great topic because you find different branches as hotel reservation,  travel agency, sell goods and products and so on… but in my opinion the most imports thing is what call center is? And how works it?. I remember my answer about  Call center when I need to investigate , my definition was the following, CC is a place where you can offer a service in different branches but the staff who work there need receive a training in order to acquire skills to manage the situation when is in coming or outgoing telephone. The atmosphere working in call center is stressful but also interesting because you learn new term you don’t know and your English level increase surprisingly. Then we learn the types of question using in call center for example in call center is used frequently close question and open question, we use open question to get detail , statement question are positive and negative instead embedded question help to be more fluence.

Idioms

Idiom are part of American´s life, also is the best way as we can improve our skills, call centers are not the exceptions they are involved in this kind of expressions and we need to know the meaning of the message we are receiving to respond immediately without a wrong answer…each day we learn new things and is a challenge we need to take…for another hand American people use those expressions frequently, with friends, on the street and wherever you go. Also because is important part of our life, and sometimes just study in class but never we practice this kind of expressions with our friends or in our real context. For example I have learned a lot about idiom information because there are new idioms I didn't know and one opportunity we´ll establishment a conversation where someone will use those expression and we need interpreted the meaning in the context.

Predicting Customer

I learned about predicting customer and I enjoy this reading because is a topic that live each people around the world , I considered the customer is always right because if you want to sell or offer a service, firstable you need to listening, then take the control about the situation to overcome boundaries and the consumers are chairman of the companies  to get incomes and give employments… for another hand, companies use predicting as strategy to sell their products identifying the buyer needs because every company before to launch a product or service they make a market study to see how affordable and well accepted a product will be and get benefits to get an excellent income.

Refund policies

I learned a lot about refund policies and I consider is interesting because rarely we know about refund policies and possibly in one opportunity we have been victims of fraud in the purchase of a product. In addition, persuading the consumer is a seller´s strategy to win and get incomes. They look ways how shoppers buy a product although they don't need it... Each company possess it selling policies to get the shopper become a consumerist of a product offering of a low price that at the end always get paying the real price. We must keep in mind companies never get lose  but we need take account that exist laws which protect the consumer when a buy .In fact, this reading was helpful because it details how the companies create ideas in our minds as well as play with our needs increasing the prices to get much money

Time is Money

When we read the expression the time is money, it means time is a valuable resource, so it's better to do things as quickly as possible. Alternatively, spend time and effort on things that get the results we are looking for. American people has this expression as part of theirs life , is an abstract for the comfort and resources in one's life. Some people think we need money to be happy. But what if we have all the money and still we don't have time to use them, or share them. Happiness increases when shared, and you need time to be happy, and money has the ability to provide happiness, only if we have time and God as a Centre of our life.

 Handling an angry caller in the call center

To me this article was very useful because you learn five steps (listening, remain calm, repeat information, avoid the hold button and make the caller happy ) to get a good development in the job although , if we work in a call center, we´ll find with difficult customer and we must deal with them, but sometimes we´ll need to put in the place of the customer to understand better the situation and solve the problem, also, I think is important keep on calm when you have an angry customer to reach patience, although we have the opportunity to know different sceneries in the call center world.