My experience in call center was fantastic
because you find different branches as hotel reservation, travel agency,
sell goods and products , but in my opinion the most imports thing is what call
center is? And how works it?, I still remember my answer about CC that is a
place where you can offer a service in different branches but the staff who
work there need to receive a training in order to acquire skills to manage the
situation when is in coming or outgoing telephone, also call center is a stressful
job but interesting because you learn new term you don’t know and your English
level increase surprisingly, using open and close questions to get detail about
the customer. On the one hand, idioms are part of American´s life, also is the
best way as we can improve our skills, call centers are not the exceptions they
are involved in this kind of expressions, sometimes we´ll receive a call and we
will dealing with different people around the world who use idiomatic expression
and we need to discover the meaning of the message to respond immediately
without a wrong answer, this kind of expression is used frequently with
friends, on the street and wherever you go. On the other hand, predicting
customer is an excellent reading and it have been I great teaching in my
personal life and is an issue that live people around the world , I consider
the customer is always right because if you want to sell or offer a service,
firstable you need to listening, then take the control about the situation to
overcome boundaries and the consumers are chairman of the companies to get
incomes using predicting as strategy to sell their products identifying the
buyer needs because every company before to launch a product or service they
make a market study to see how affordable and well accepted a product will be
and get benefits to get an excellent income.
In addition, I think isinteresting read about company’s
policies because rarely we know about refund policies and maybe in one
opportunity we have been victims of fraud in the purchase of a product, all
companies look persuading the consumer as seller´s strategy to win and get
incomes. They look ways how shoppers buy a product although they don't need
it... Each company possess it selling policies to get the shopper become a
consumerist of a product offering of a low price that at the end
always get paying the real price.Nevertheless, time is money is
another reading which contains a great meaning in the American people
increasing the valuable resource, as doing the things quickly as possible better
than other; they think spend their time adding effort to get a good result
producing money quickly as possible. American people has this expression as
part of theirs life , if you don’t have money you never will be a happy person but
if you have money and God as a centre of your life you will a realized person in
all areas of your life, as a result of, handling an angry caller in the call
center was the final complement among the rest of all readings being very useful because I learnt five steps (listening,
remain calm, repeat information, avoid the hold button and make the caller
happy ) taking account this steps I will get a good development in the job
although , if we work in a call center, we´ll find with difficult customer and
we must deal with them, but sometimes we´ll need to put in the place of the
customer to understand better the situation and solve the problem, also, I
think is important keep on calm when you have an angry customer to reach
patience, although we have the opportunity to know different sceneries in the
call center world.
Higuys!!... My name is Ever Omar Fernandez . In this opportunity I going to share information about my practice and assignment about call center course. I hope this information be interesting for you, if you can let me a comment please
SELF
ASSESSMENT
At first, call center course is a good option to learn technical
vocabulary in a different way because of in nowadays we live in a demanding
society that choose the best profile with high skills and competence to get a
job. In this opportunity I pretend describing three important moments in this
course: attendance, participation and score as a self-assessment.
During this course, I have had a good experience learning new
vocabulary about call center through teaching strategies used by the teacher in
charge of Carlos. I think Carlos is a good teacher and he knows to gets students
attention. My attendance during this call center course was
excellent. There are many reasons that demonstrates that I have been done a good performance. I have always been on time in class, listening and taking notes about new things I don’t know, including my attendance in the WhatsApp group as
the blog and I think I am the student who take account each reading in the blog.
Moreover, all classes have been interesting, each instruction and each word is
a new useful knowledge for me, I think I got involved during whole class.
For another hand, my participation was excellent in the blog
because I got to learn and comment about each reading posted in the blog, the
most important thing is I acquired a new focus about the course and I could
understand, what call center is? Also I asked question about interesting things
I considered useful, and sometimes I gave my opinion about some topics during
the learning process. Consequently, I had the opportunity to explain about the
topic CC´s crew and I was recorded by my classmates, it really was a good
experience as the practice in the call center lab looking addresses about
different places in U.S.A.
However, my score during this call center course is approved up
90% because I considered I have completed each assignment on time although I
need invest part of my nap´s hours to be a responsible student with good
qualities that in my opinion I should improve as my proficiency in the
acquisition of a foreign language as English. Finally,
call center course is a good option for me and I´d like to work in one of them
for many reason, although I know that I need acquire a lot of vocabulary
related call center areas indeed in a demanding society where gets a job those people who
possess a perfect profile with the better skills and competences
Written by Ever Omar Fernandez
Call Center
Talk about call center is a
great topic because you find different branches as hotel reservation, travel agency, sell goods and products and so
on… but in my opinion the most imports thing is what call center is? And how
works it?. I remember my answer about Call
center when I need to investigate , my definition was the following, CC is a place where you can offer a service in
different branches but the staff who work there need receive a training in
order to acquire skills to manage the situation when is in coming or outgoing
telephone. The atmosphere working in call center is stressful but also
interesting because you learn new term you don’t know and your English level
increase surprisingly. Then we learn the types of question using in call center
for example in call center is used frequently close question and open question,
we use open question to get detail , statement question are positive and
negative instead embedded question help to be more fluence.
Idioms
Idiom are part of American´s life, also is the best way as we can
improve our skills, call centers are not the exceptions they are involved in
this kind of expressions and we need to know the meaning of the message we are
receiving to respond immediately without a wrong answer…each day we learn new
things and is a challenge we need to take…for another hand American people use
those expressions frequently, with friends, on the street and wherever you go.
Also because is important part of our life, and sometimes just study in class
but never we practice this kind of expressions with our friends or in our real
context. For example I have learned a lot about idiom information because there
are new idioms I didn't know and one opportunity we´ll establishment a conversation
where someone will use those expression and we need interpreted the meaning in the
context.
Predicting Customer
I learned about predicting customer and I enjoy this reading because is
a topic that live each people around the world , I considered the customer is
always right because if you want to sell or offer a service, firstable you need
to listening, then take the control about the situation to overcome boundaries and
the consumers are chairman of the companies to get incomes and give employments… for
another hand, companies use predicting as strategy to sell their products
identifying the buyer needs because every company before to launch a product or
service they make a market study to see how affordable and well accepted a product
will be and get benefits to get an excellent income.
Refund
policies
I learned a lot about refund
policies and I consider is interesting because rarely we know about
refund policies and possibly in one opportunity we have been victims of fraud
in the purchase of a product. In addition, persuading the consumer is a
seller´s strategy to win and get incomes. They look ways how shoppers buy a
product although they don't need it... Each company possess it selling policies
to get the shopper become a consumerist of a product offering of a low price
that at the end always get paying the real price. We must keep in mind companies
never get lose but we need take account
that exist laws which protect the consumer when a buy .In fact, this reading was helpful because it
details how the companies create ideas in our minds as well as play with our
needs increasing the prices to get much money
Time
is Money
When we read the expression
the time is money, it means time is a valuable resource, so it's better to do
things as quickly as possible. Alternatively, spend time and effort on things
that get the results we are looking for. American people has this expression as
part of theirs life , is an abstract for the comfort and resources in one's
life. Some people think we need money to be happy. But what if we have all the
money and still we don't have time to use them, or share them. Happiness
increases when shared, and you need time to be happy, and money has the ability
to provide happiness, only if we have time and God as a Centre of our life.
Handling an angry caller
in the call center
To me this article was very useful because you learn five steps (listening, remain calm, repeat information, avoid the hold button and make the caller happy ) to get a good development in the job although , if we work in a call center, we´ll find with difficult customer and we must deal with them, but sometimes we´ll need to put in the place of the customer to understand better the situation and solve the problem, also, I think is important keep on calm when you have an angry customer to reach patience, although we have the opportunity to know different sceneries in the call center world.
